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Answering incoming call causes modem to completely reset

Frequent Visitor

Answering incoming call causes modem to completely reset

Hello,

I have Xfinity cable/phone/internet with internet and phone going through the Arris TG1682G modem. I have 2 cordless phones connected directly to the 2 phone jacks on the modem itself.

Often times after answering an incoming call the entire modem will reset, losing phone/internet. The call will be connected for ~1 second before the reset occurs. While I don't get too many incoming calls I do work from home, hence this type of issue is unacceptable. This has happened several times over the last 2 weeks when comparing occurances to call volume

Unfortunately on this modem the system logs are always empty and the event logs show nothing of use. Is there something simple I can check or will I need to get a tech out?

When the system was installed ~6 months ago the tech checked the signal quality and everything was up to par so I suspect it isn't that, though anything is possible.

Thanks.

Cable Expert

Re: Answering incoming call causes modem to completely reset

If your internet works fine and your signal levels are fine, the TG1682G probably needs to be replaced.

 

To check levels see: http://forums.comcast.com/t5/Basic-Internet-Connectivity-And/Connection-Troubleshooting-Tips/m-p/125...




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