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xfinity connect caller id does not work

New Poster

xfinity connect caller id does not work

I have an iphone and used to get the caller id pop when a call came in on my xfinity number. Now that doesn't work unless the xfinity connect is open. Is that the way it is supposed to work? I must have the app open at all times to get the caller id feature to work? There is no option to address xifinity apps in the notification area of the Iphone. 

Service Expert

Re: xfinity connect caller id does not work


clavere wrote:

I have an iphone and used to get the caller id pop when a call came in on my xfinity number. Now that doesn't work unless the xfinity connect is open. Is that the way it is supposed to work? I must have the app open at all times to get the caller id feature to work? There is no option to address xifinity apps in the notification area of the Iphone. 


The Xfinity COnnect APP was recently updated....  I haave seen lots of issues with the iPhone version of the APP in the other forums...

 

It was stated there, to uninstall the APP, and then install the newer 5.0 APP for the iPhone.

 

WARNING..... the APP has changed dramtically from what you were used to.....

 

Good Luck!




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New Poster

Re: xfinity connect caller id does not work

Thanks for the reply. I checked and I already have v5. For some reason the notifications only works if the app is open.
Service Expert

Re: xfinity connect caller id does not work


clavere wrote:
Thanks for the reply. I checked and I already have v5. For some reason the notifications only works if the app is open.

YOu should go over to that thread and post your issues.... CC STAFF is very active there and is offering solutions/instructions on every "nice" post....    Being nice seems to get help....slamming and being snarky does not get you much luck!!!

 

Good luck!




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New Poster

Re: xfinity connect caller id does not work

Thanks geek46. Just to confirm which thread should I post to?
Service Expert

Re: xfinity connect caller id does not work


clavere wrote:
Thanks geek46. Just to confirm which thread should I post to?

Xfinity Internet - The XFINITY CONNECT MOBILE APP area is the best place....   You will be amazed at how many others are having issues with the newest Version 5 of the Connect APP....




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New Poster

Re: xfinity connect caller id does not work

Thanks geek46!