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why wont my phone make outgoing phone calls

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why wont my phone make outgoing phone calls

My phone for the last month has not been able to make outgoing phone calls. The phone automatically directs us to comcast. internet is working fine but the phone is not. we receive incoming but not out going. What do we need to do to get this fixed?

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Re: why wont my phone make outgoing phone calls


rframbes wrote:

My phone for the last month has not been able to make outgoing phone calls. The phone automatically directs us to comcast. internet is working fine but the phone is not. we receive incoming but not out going. What do we need to do to get this fixed?


 

As a first step,reboot the device by pulling the power cord from the outlet and let it sit for 10 seconds.  Plug back and and approx 3-5 minutes later your device will have all lights solidly lit.  Try to make an outgoing call then.  If it still fails, call into Comcast and speak with a CSR about your non-working sevices.

 

 



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