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voicemail

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Regular Visitor

voicemail

Can u retrieve a deleated message

Accepted Solution

Re: voicemail

In some cases, a voicemail that was deleted by mistake can be retrieved before it becomes permanently unavailable.

 

  • XFINITY Connect

Retrieval By Telephone

A deleted voicemail can be retrieved only if you have not logged out of the voicemail system or if you press 5while in the voicemail main menu.
To retrieve a voicemail while still in the voicemail system:
  1. Press * to go to the Main Menu.
  2. Press 6 to hear the deleted messages.
    • The system begins to play the deleted messages.

After listening to the message, you can:
  1. Press 9 to mark the deleted message as a new message.
  2. Press # to skip to the next message.
  3. Press 0 for more options.
  4. Press * to go back to the Main Menu.

Once you log out of the voicemail system, the deleted messages will be removed permanently.

 

Retrieval By XFINITY Connect

When a message is deleted it is moved into the Trash folder. To retrieve a deleted voicemail using XFINITY Connect:
  1. Go to www.xfinity.com.
  2. Select the Email icon.
    The email icon is depicted
     
  3. Enter the primary XFINITY username and password.
    The Xfinity sign in screen displays fields for the email or user name and password and a button marked sign in
     
  4. Click the Voice tab. 
    The tab for voice is depicted
     
  5. Click on the Trash icon.
  6. If the deleted voicemail is still available in the Trash, move it back into the Voice Mail folder.
    Trash is selected from a drop-down menu that also lists voice mail, missed calls, answered calls and placed calls

Note: A message is automatically and irretrievably deleted 24-48 hours after it is placed in the Trash folder.

 

 

 

To get more information on this please see here.

View answer in context
Service Expert

Re: voicemail


woodall_wifi wrote:

Can u retrieve a deleated message


 

If you have not emptied the TRASH it still may be possible for you to retrieve the message.  Log into your account online and goto:  https://vm.connect.comcast.net/    Look in the TRASH for the message you are looking for.



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Administrator
Administrator

Re: voicemail

In some cases, a voicemail that was deleted by mistake can be retrieved before it becomes permanently unavailable.

 

  • XFINITY Connect

Retrieval By Telephone

A deleted voicemail can be retrieved only if you have not logged out of the voicemail system or if you press 5while in the voicemail main menu.
To retrieve a voicemail while still in the voicemail system:
  1. Press * to go to the Main Menu.
  2. Press 6 to hear the deleted messages.
    • The system begins to play the deleted messages.

After listening to the message, you can:
  1. Press 9 to mark the deleted message as a new message.
  2. Press # to skip to the next message.
  3. Press 0 for more options.
  4. Press * to go back to the Main Menu.

Once you log out of the voicemail system, the deleted messages will be removed permanently.

 

Retrieval By XFINITY Connect

When a message is deleted it is moved into the Trash folder. To retrieve a deleted voicemail using XFINITY Connect:
  1. Go to www.xfinity.com.
  2. Select the Email icon.
    The email icon is depicted
     
  3. Enter the primary XFINITY username and password.
    The Xfinity sign in screen displays fields for the email or user name and password and a button marked sign in
     
  4. Click the Voice tab. 
    The tab for voice is depicted
     
  5. Click on the Trash icon.
  6. If the deleted voicemail is still available in the Trash, move it back into the Voice Mail folder.
    Trash is selected from a drop-down menu that also lists voice mail, missed calls, answered calls and placed calls

Note: A message is automatically and irretrievably deleted 24-48 hours after it is placed in the Trash folder.

 

 

 

To get more information on this please see here.




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Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
Please post publicly so people with similar questions may benefit.
Was your question answered? Mark the Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark the Best Answer!solution Icon