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voice

I'm having trouble with my voice service. It had been working fine. Then we noticed that you could see caller ID info on our tv screen, however the phone were not ringing or even registering that a call was coming in. Futhermore, the display on our phone had changed and when you pressed the phone button to place a call, there was a constant loud noise. We were able to stop the load noise on the phone eventually. We still couldn't answer are place any calls. We decided to purchase a whole new 3 pack set at the store, thinking it was surely the phones, that were causing the problem. Well we were wrong apparently, because the same problem exists with the brand new phones. Any ideas on what is going on? Thank you

Service Expert

Re: voice


SHEILA1124 wrote:

I'm having trouble with my voice service. It had been working fine. Then we noticed that you could see caller ID info on our tv screen, however the phone were not ringing or even registering that a call was coming in. Futhermore, the display on our phone had changed and when you pressed the phone button to place a call, there was a constant loud noise. We were able to stop the load noise on the phone eventually. We still couldn't answer are place any calls. We decided to purchase a whole new 3 pack set at the store, thinking it was surely the phones, that were causing the problem. Well we were wrong apparently, because the same problem exists with the brand new phones. Any ideas on what is going on? Thank you


As a first step, reset your modem/gateway by following these instructions:  http://customer.xfinity.com/help-and-support/internet/power-cycling-your-modem/

If after the reset, your phones are still not working, call into Comcast @ 1-800-266-2278 or 1-800-934-6489 and speak with a CSR about your non working Voice Service.


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




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Re: voice

Hi SHEILA1124, I did several checks and was unable to see any issues on the provisioning of the modem. If you have not, double check to ensure that the phones are connected to telephone 1 or tn 1 on the back of the modem. If it is connected in any of the other ones this could be the reason why you are having this issue. Also I have seen that after getting a new handset you might need to keep them charging for several hours before they work properly. It could also be the actual ringer volume on the phone or even a bad phone cord. -FC 




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