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voice

Regular Visitor

voice

Phone not working for 2nd day.  Not receiving calls, no dial tone.  Why is this an on-going oroblem.  How about a rebate?

Problem Solver

Re: voice

If you have no dial tone, check your telephone modem and verify that the online light is on an solid.  Tel 1 light should also be on and solid.  A blinking Tel 1 light indicates a line in use.  Reset the modem and wait for lights to come back on.  Verify service by plugging a working corded phone directly into the Tel 1 jack on the back of the modem.  If you still have no dial tone, you will need to call Customer Service, Technical support.

 

Regular Visitor

Re: voice

Tel 2 was blinking.  I reset modem.  No dial tone.  Had an on-line chat with Comcast.  That worsened my problems.  She said she would reconfigure my modem and would be off the web for 2-3 minutes.  Well, she never came back and I lost internet, too. She never called me back, even though she had my cell number.  I called Comcast and they sent out a technician, late the next day.  He was great, replaced our modem and work on a couple other TV issues.