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voice mail notification will not clear and light keeps blinking

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New Poster

voice mail notification will not clear and light keeps blinking

I cannot clear the voice mail notification and lights keep blinking although there is no message.   I have tried leaving a voice mail and clearing that but it doesn't seem to help.

Accepted Solution

Re: voice mail notification will not clear and lig

I logged into comcast, went to "xfinity voice preferences" and refreshed "message wait indicator". I had to refresh it twicw, but it worked

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Service Expert

Re: voice mail notification will not clear and lig


bish27 wrote:

I cannot clear the voice mail notification and lights keep blinking although there is no message.   I have tried leaving a voice mail and clearing that but it doesn't seem to help.


What is the make & model of your home phone?




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Re: voice mail notification will not clear and lig

Official Employee

Re: voice mail notification will not clear and light keeps blinking

Hi bish27, please let me know if you are still experiencing issues with your mail waiting indicator and I can perform a refresh on my side.

 

Thank you




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New Poster

Re: voice mail notification will not clear and lig

Yes, I still have the problem.   Figured the next thing for me to do is contact Comcast.

Official Employee

Re: voice mail notification will not clear and light keeps blinking

Hi Bish27, thank you for the reply.  I have sent a refresh to your services, if you are still getting the MWI light please unplug the base unit taking the battery out then reset the battery and plug back in.

Thank you




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New Poster

Re: voice mail notification will not clear and lig

I logged into comcast, went to "xfinity voice preferences" and refreshed "message wait indicator". I had to refresh it twicw, but it worked