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voice mail access

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voice mail access

Awhile ago everything changed on our voice mail. Our answering message was deleted and we got a generic voice asking people to leave a message at the beep. From then on we could not get our messages from a phone away from the house. Even after several calls to comcast, the suggested fixes did not work. Now that we are home, we seem now to be going through the answering machine on the phone set we have in the house- instead of having voice mail from comcast. What is going on? We would just like to have things as they were before- a recognizable voice for our children calling to leave a message and the ability to retrieve messages from a phone away from home.