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voice battery held

New Poster

voice battery held

I got a message to check my voice battery. what do i do?

Problem Solver

Re: voice battery held

Do you have a battery in your Comcast gateway modem? Comcast used to give them out for free but starting last March stopped doing so. If you have a battery in your Comcast gateway you can check its status by:
1. Log onto your Comcast gateway
2. Click on Hardware
3. Click on Battery

You should see the status then. For example part of what I see is
Battery

Power status:          BATTERY_NORMAL
Battery Installed:     TELEMETRY NORMAL
Battery Condition:    BATTERY_NORMAL
Remaining Charge:  99%
Remaining Time:      474 minutes

New Poster

Re: voice battery held

how do i log on to comcast gateway?

can you tell if my batteryis low?

Problem Solver

Re: voice battery held

I do not know which gateway you have. This works for the Comcast/Arris TG862G.

 

1. Using Internet Explorer type the following in the top address bar and press enter.

http://10.0.0.1/

 

2. Enter username and password as shown:

Username: admin
Password: password

3. Click on LOGIN button