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longreeno, we made a minor adjustment to your account. Would you please check it again, now?
longreeno, what browser are you using? Are you able to play messages on a different browser and/or different computer?
Barmar, the "minor adjustment" isn't always the same, different adjument for different situations. In this case there was a uid change that didn't complete. So we went in and completed it manually.
As a troubleshooting step, would you please try dowloading, installing and checking your voicemail with firefox? You can always uninstall it later.
To uninstall the comcast toolbar, goto start -> control panel -> add or remove programs -> Comcast toolbar -> Change/Remove.
That did the trick! Firefox is the only browser that will allow me to play my messages. I tried AOL, Comcast, and Internet Explorer with no luck. When I click on the message using Firefox, it gives me the option of which player to use. The message played with Quick Time and Musicmatch but not with Windows Media Player. The other browsers did not allow me to use other players, only the WMP which will not play my messages. Now the question is, why doesn't my WMP work? Isn't this the player that is required to play Comcast messages? I reinstalled it but had the same results. Does this happen often or is it just me????
I appreciate all of your help!
[...] Now the question is, why doesn't my WMP work? Isn't this the player that is required to play Comcast messages? I reinstalled it but had the same results. Does this happen often or is it just me????
I appreciate all of your help!
The file is actually a .wav and the way the smartzone regular web page is coded Quicktime is actually the default and will actually play the file within the browswer if it is setup correctly. If you'd like to explore that option, you can try downloading and (re-)installing Quicktime.
AOL and Comcast browsers are based on IE I believe. Because IE is not working, they are not working either. Anyway, because Firefox does work, the problem appears to be with the way your IE is installed/configured.
So just to recap:
1) you sign into email via comcast.net
2) you click the voice tab
3) you click the little play button in the Message column
4) In firefox, you can play the message but in IE/AOL/Comcast nothing happens when you click play
5) When you download the file (instead of clicking play) in IE, Windows media player opens but nothing happens (i.e. no errors, no sound, no nothing)
Is that correct?
1) a) When you attempt to play in IE, on the status bar at the bottom of IE in the left corner is there a message/error (like a little yellow triangle and/or "Error on page")?
b) If so double click that little yellow triangle then click Show Details and paste the error message here?
2) Did you uninstall the toolbar (instructions in my last message)?
3) a) In IE goto Tools -> Internet options -> Programs -> Manage add-ons
b) Do you see two entries for Windows Media Player and are both of them enabled? If not enable them and try to again to play messages (you may need to close and reopen IE)
c) Can you provide a list of the other add-ons you have installed?
4) Can you play, download or otherwise listen to wav files from other websites in IE?
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.