Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now




unable to complete voicemail tutorial

New Poster

unable to complete voicemail tutorial

I am unable to complete the xfinity voicemail tutorial when asking to turn on the skip pin feature

Regular Contributor

Re: unable to complete voicemail tutorial

Assuming that you still need to get the job done:


Set Up Skip PIN

  1. Access your voicemail.
  2. From the main menu, press 4to change your Personal options.
  3. Press 2 to change Administrative options.
  4. Pressto change General options.
  5. Press 5 to control the Skip PINoption:
  6. Press 1 to turn on the Skip PIN option (to turn off the Skip PIN option, go through steps 1-5 and press 2).

When this feature is active, you’ll no longer be asked to enter your password when you access your voicemail from home using either *99 or your home telephone number. Please be aware that if you activate this feature, anyone in your home will be able to access your voicemail messages.







New Poster

Re: unable to complete voicemail tutorial

not able to access the main menu. when ever i try it says tutorial for setting up the pin. but when i push one or two for skip pin option it keeps saying are you still there then it repeats it. after a while it says try it agian later then hangs up