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text messaging

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I get this when i tap on text through both my apple and android devices:  Voice2go (including text messaging) from XFINITY is currently available to residential Xfinity Voice customers only.       Ive gotten this message for probably a couple of years now. It has worked in the past before. It still works only through my web browser on computer. Why am I getting this message? I am a residential customer with the unlimited cdv service!