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text messaging

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Message 1 of 2
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I get this when i tap on text through both my apple and android devices:  Voice2go (including text messaging) from XFINITY is currently available to residential Xfinity Voice customers only.       Ive gotten this message for probably a couple of years now. It has worked in the past before. It still works only through my web browser on computer. Why am I getting this message? I am a residential customer with the unlimited cdv service!

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Message 2 of 2
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I just receive my second the name of the phone today. I need an appoiintment with the technition. I am home all day tomorrow my #4914