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telephone doesnt ring

New Poster

telephone doesnt ring

How do we get incoming calls to ring?


Just upgraded from Digital Starter to Digital Preferred.  It included voice. 

Can call out on phone, but incoming calls don't ring. 

Have reset modem a number of times.  Phone is connected directly to modem.

How do we get incoming calls to ring?

Gold Problem Solver

Re: telephone doesnt ring

If you can't get it working contact them at the phone number on your bill or 1-800-Comcast, or chat with them at https://www.comcastsupport.com/chatentry/. If they can't fix the problem remotely insist that they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (http://www.comcast.com/spp/, about $5/mo). If the trouble is due to a faulty Comcast phone modem or anything outside your home, you shouldn't be charged.


Comcast does not usually respond to complaints about their phone service here in the forums.