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single ring and dial tone

Frequent Visitor

single ring and dial tone

This happens a few times a day/evening.The phone rings, only once, and a caller ID will show the number (usually different than the previous time) ONLY during the ring, and there is just a dial tone when it's answered, no matter how quickly.

Does XFINITY/COMCAST/VOICE have some type of SPAM/ROBOCALL detector that is causing this? There also is no remaining record of the incoming call.

Service Expert

Re: single ring and dial tone


Finn wrote:

This happens a few times a day/evening.The phone rings, only once, and a caller ID will show the number (usually different than the previous time) ONLY during the ring, and there is just a dial tone when it's answered, no matter how quickly.

Does XFINITY/COMCAST/VOICE have some type of SPAM/ROBOCALL detector that is causing this? There also is no remaining record of the incoming call.


Are you running the NoMoRobo service to block unwanted calls?  This is exaclty how that works.

 

 



The Support Forums are "public" forums and you should not post identifiable information (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers,the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing.  Please ensure your post is in the correct Forum to begin with.  Please do not send me Private Messages for personal help but instead use the Forums to allow everyone to read and offer comments to assist you.  Comcast employees are identified with RED lettered User Names.




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Frequent Visitor

Re: single ring and dial tone

I don't BELIEVE I'm running NoMoRoBo, but is there a way I can check that?

Service Expert

Re: single ring and dial tone


Finn wrote:

I don't BELIEVE I'm running NoMoRoBo, but is there a way I can check that?


Yes.  Log into your account online and goto:  https://pf.connect.comcast.net/OptimusPref/prefs/voice

 

Look in the section titled Advanced Call Forwarding.  If the number (20­2) ­813­-16­00 is listed there, that is the number for the NoMoRobo service.

 

 



The Support Forums are "public" forums and you should not post identifiable information (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers,the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing.  Please ensure your post is in the correct Forum to begin with.  Please do not send me Private Messages for personal help but instead use the Forums to allow everyone to read and offer comments to assist you.  Comcast employees are identified with RED lettered User Names.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee. I am a paying customer just like you!
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Frequent Visitor

Re: single ring and dial tone

Thank you, GEEK46!  I checked, and that number (20­2) ­813­-16­00 WAS there, so I got rid of it, and now we'll see what happens...........

Service Expert

Re: single ring and dial tone

Your welcome!

 

-=Ray=-




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