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"XFinity Voice" web page no longer shows my calls

New Poster

"XFinity Voice" web page no longer shows my calls

For a while, I've been seeing intermittent problems; sometimes, a call is not forwarded to my email address, or often, my home phone does not indicate there is a message (flashing light).  But sometimes both work.

Starting sometime in th last day or so, I can no longer see anything hen I click "GoTo XFinity Voice" in my readable voice-mail email.

The page just gives me a link to learn more about the service/features.

 

Has anything changed with the features offered? Or should I still me able to go into the "Voice" tab, and read/listen-to/delete messages?

Service Expert

Re: "XFinity Voice" web page no longer s


spidyb wrote:

For a while, I've been seeing intermittent problems; sometimes, a call is not forwarded to my email address, or often, my home phone does not indicate there is a message (flashing light).  But sometimes both work.

Starting sometime in th last day or so, I can no longer see anything hen I click "GoTo XFinity Voice" in my readable voice-mail email.

The page just gives me a link to learn more about the service/features.

 

Has anything changed with the features offered? Or should I still me able to go into the "Voice" tab, and read/listen-to/delete messages?


It may be bad formatting of the Url within the email.... try accessing the VM directly using this link:  https://vm.connect.comcast.net/




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New Poster

Re: "XFinity Voice" web page no longer s

thank you for the reply!

Unfortunately, that didn't work, I get the same "Learn More About XFINITY Voice Connect".

And I've had several readable voice-mail emails recently, and I have to delete them through the phone interface, because I cannot get to the website.

 

Service Expert

Re: "XFinity Voice" web page no longer s


spidyb wrote:

thank you for the reply!

Unfortunately, that didn't work, I get the same "Learn More About XFINITY Voice Connect".

And I've had several readable voice-mail emails recently, and I have to delete them through the phone interface, because I cannot get to the website.

 


Can you clear cache, turn off any extensions and restart a fresh browser session and see if that works?

Have you tried a different browser?




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New Poster

Re: "XFinity Voice" web page no longer s

Didn't work, cleared cache and disabled extensions in Chrome, same behavior.  Incognito window in Firefox also shows sames behavior. 

Service Expert

Re: "XFinity Voice" web page no longer s


spidyb wrote:

Didn't work, cleared cache and disabled extensions in Chrome, same behavior.  Incognito window in Firefox also shows sames behavior. 


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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