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purchase modem

New Poster

purchase modem

I was thinking about purchasing a voice modem to avoid the 8 dollars a month charge. I have read some bad stories trying to get comcast helping. Most stated they got it done but took hours. Anyonw with some advise. Also, I use teh Arris TM722. Any advice on what I should purchase.

Silver Problem Solver

Re: purchase modem

Do you have the phone service? If so that may be where you run into issues. I know the agents in the Pittsburgh area cannot add voice capable modems into the system, even if the customer does not subscribe to voice service. If you buy an internet only modem, but do subscribe to voice, then you would still need the voice capable modem and the 8 leasing fee would still be there.

New Poster

Re: purchase modem

Yes I have a voice modem. I was also thinking of getting a non voice modem and getting majicjack. This way no voice modem needed.

New Poster

Re: purchase modem

just hate to spend the money and then not be able to use it.

 

Official Employee

Re: purchase modem

Your first call before buying anything is to see if your market allows customer owned Emta ( phone modem)




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New Poster

Re: purchase modem

Are you a comcast employee. I live in Fort Lauderdale FL. Can I purchase one.

Official Employee

Re: purchase modem

I am but I don't have access to that info if it's allowed there or not.




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Connection Expert

Re: purchase modem

FWIW, I've seen posts here indicating that the most reliable way of finding out is to go to your local CC service center and inquire there. They typically would know more about the local franchise's policy than would the national 1-800-comcast number.




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