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problem using phone

Contributor

problem using phone

I have a cordless phone plugged into my voice & internet modem and when I am talking on the phone the internet goes off?  Just got xfinity voice bundled in and have been having all sorts of problems since.

Cable Expert

Re: problem using phone

The wi-fi and phone work on the same frequencies.  You will either need to change the channel on the phone, or change the channel on the router.  For changing the router, you would need to know how to get into the router's configuration to change the wireless channel, like from 1 to 11.

 

Moving the phone base away from the router can help, like to the other side of the room using a long phone cord.

 

This is a very common issue because of the shared frequency band.




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Contributor

Re: problem using phone

Thanks for the info.  I will try and see what happens.

Contributor

Re: problem using phone

I changed the router and it worked.  thanks again.