Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,787,117

members

13

online now

1,937,593

discussions

Top

phone

New Poster

phone

having a difficult time getting hold of someone at comcast to help us with our phone service not working. I was on my cell for half an hour and finally my cell ran out. I have to go to a friends house to call then back. but it's getting late and I'm thinking I'll have to wait until tomorrow.

comcast customer service stinks!!!!!!!!!!
Official Employee

Re: phone

Can you describe the phone problem in details?




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Contributor

Re: phone

I agree--I have contacted them via web site 6 times, now...I still have no dial tone, and have also used up WAY too much cell phone $ trying to get something resolved. The last two "chats" I had, the analysts ASSURED me that a tech was coming...I have missed two days of work waiting for them...nothing!My phone went out on 7/31 during a storm. Some of my neighbor's phones went out also, but they are not on Comcast. My internet and tv are fine...makes no sense to me, and the analysts on the "live chat" don't know any more than I do about it...useless waste of time.
I am still waiting for a tech. If he is a No-Show again today, I will go back to AT&T.
Official Employee

Re: phone

Did he show up and solve the problem?



Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Contributor

Re: phone

I am waiting now...he has until 5pm...it is 1pm here
Contributor

Re: phone

Zhou, it is now 4:45pm, my time, and I have not heard from the Tech., for the third day in a row. I have been reading other posts, while I wait, and it has not been an encouraging past-time...I am so disappointed...
Contributor

no show technicians

It is now 5:40pm...no Tech. I called Comcast, and was on hold for 25 minutes, then told that "this particular technician is running 100% behind", and we were disconnected.
This service is a joke.
Official Employee

Re: no show technicians

I will forward the message to Customer Care to see what happened.




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Gold Problem Solver

Re: no show technicians

Zhou:  You may want to read this entire Thread:


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.