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phone

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phone

My mothers phone periodically starts going straight to voicemail so no one can reach her and she has no dial tone so can't call out or check voicemail. This has happened twice this year alone.  We check it out and the result is a service call with the modem eventuallly replaced.  I have this issue now but I am out of state so am waiting three days for a service person to come in. She is 90 so not being able to check on her is serious for us and her friends. Why is the service so unreliable? What is going on? It seems to be increasingly unreliable?