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phone

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phone

my phone has dial tone, when i dial out a number it gives fast busy - when i call into my number it goes straight to voice mail and does not ring...once it came on the tv screen with the call and number but phone didnt ring

Cable Expert

Re: phone

Start by resetting the eMTA telephony modem, there is a small recessed button on the back panel where the cables attach.  Give it a push for a few seconds.  If that does not help, then contact Comcast support and they will need to troubleshoot the eMTA and it's signals, and send a tech if necessary.




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Contributor

Re: phone

Hi Lisa. Have you had any chance resolving this issue? I am experiencing the same (busy tone on outgoings & voicemail redirection on incomings), with modem reset only fixing the problem momentarilly (problems start againt randomly later). See my thread:

 

http://forums.comcast.com/t5/Voice-Service-and-Equipment/busy-tone-on-calls-out-east-tn/td-p/1714913

 

And also:

http://forums.comcast.com/t5/Voice-Service-and-Equipment/Re-busy-tone-on-calls-out-east-tn/td-p/1715...

 

Please let me know if you find a permanent solution.