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phone sevice

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phone sevice

My phone only accepts calls coming in, and I can't call out. I need to speak to someone, its been 2 days..........................

Service Expert

Re: phone sevice


jhaugust wrote:

My phone only accepts calls coming in, and I can't call out. I need to speak to someone, its been 2 days..........................


You need to call into Comcast to get the troubleshooting started... they cannot see a customer's problem unless they are notified.

 

Good luck!

 

-=Ray=-




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Regular Visitor

Re: phone sevice

Thanks, there no help.........................

Administrator
Administrator

Re: phone sevice


jhaugust wrote:

Thanks, there no help.........................


When this happens usually a reset of the device by unplugging from power and reconnecting can fix it. I did notice an issue due to a reset being needed and made a correction. Let me know if your issue continues. -




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Regular Visitor

Re: phone sevice

I was finally told to buy a telephone modem. They said to go to Best Buy or Amazon

Administrator
Administrator

Re: phone sevice


jhaugust wrote:

I was finally told to buy a telephone modem. They said to go to Best Buy or Amazon


Before you do this, can you give it another go? I did notice an issue from our end that might have corrected your issue. 




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