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phone service

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phone service

Have Comcast voice for 2months now . It does have glitchs in the service .Got better service from Vonge that we previously had before this. I cannot
recieve any calls from a friend in a correctional facility . We had no trouble before this. Is there a setting I need to change ? The number is an 800 number it tells the caller the number you are trying to dial cannot be routed . Can any body help