Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now




phone service

New Poster

phone service

i dont have another phone to call from and my phone service is out

Problem Solver

Re: phone service

You could do an online chat with customer support.  You could also get google voice and use that to call somebody.   I guess your internet service is working if you can post.


Typically they both are on the same device and both will fail at at the same time.


Have you tried reseting your modem by pushing the button in the back for a a second or two, it is a recessed button you push with a pen.


Another thing is to remove the battery and the power and plug it back in.


You might check for a loose wire between the phone and the modem, and try directly connecting a phone, or a different phone into the modem.


You could also call from a neighbors house.    There are cheap prepaid cellular phones you can get lots of places also.