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phone service connectivity problem

New Poster

phone service connectivity problem

I picked up a new wireless gateway modem at my local comcast store. After reconnecting equipment, I cannot make a phone call or pick one up.

However, incoming calls do go to my voicemail and I can pick them up through email. help please.

Problem Solver

Re: phone service connectivity problem

Follow these instructions and call in on your cell so that Comcast can initialize your gateway.


  Activating Your Equipment Over the Phone


  1. Call 1-855-OK-BEGIN (1-855-652-3446).
  2. While on the line for telephone activation, you will need:
    • The phone number associated with your account.
    • The last four digits of the equipment serial number(s).
    • The location of the equipment (living room, bedroom, etc.).