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phone rings when on phone

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phone rings when on phone

So here is my issue I just recently started working form home and had phone service installed , the line is supposed to have no features what so ever because the phone routing system used needs t detect a busy signal to prevent a call from coming thru. The problem I have is if I am on the phone and some one tries to call me . It still rings on there end but then give a message saying unavailable  how can I get it to just ring busy this is really frustrating as it prevent me from being able t work and comcast seems to be not really sure what to do . thanks in advance for the advice