Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,786,788

members

92

online now

1,937,352

discussions

Top

phone ports

Regular Visitor

phone ports

I elected to purchase my own modem. I purchased a recommended modem ,a Motorola SURFboard 400 series model SB6141 but it does not have any telephone jacks. Is there another way or device used to hook up voice?

Thanks Rick

Silver Problem Solver

Re: phone ports


rmtz wrote:

I elected to purchase my own modem. I purchased a recommended modem ,a Motorola SURFboard 400 series model SB6141 but it does not have any telephone jacks. Is there another way or device used to hook up voice?

Thanks Rick


No, you would need an eMTA modem like the Arris TM 822G. Tad more expensive, hopefully you can return the 6141. You should go to your local Comcast office and make sure they allow customer owned modems in your area. (not all do). Also, be sure to buy new, not used open box or refurbished.

 

Good Luck!