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phone number change and UCID stopped working

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Message 1 of 10
1,811 Views

I just got a new number from comcast and now the caller id isn't displaying on the tv nor the laptop. what needs to be done to fix this problem?

9 REPLIES
Posted by
Cable Expert

Message 2 of 10
1,808 Views

After a number change or code changes on the account it takes 4 or 5 days for the databases to sync.

 

If it doesn't start working by next Monday, post back and it will be escalated.




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Posted by
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Message 3 of 10
1,786 Views

Its Tuesday and UCID is still not working. can you resolve this for me please? thanks

Posted by
Cable Expert

Message 4 of 10
1,782 Views

The Comcast Cares Team has been notifed and will get the right people to get it fixed.

 

Watch this post and your email for updates from the team during the business week.




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Posted by
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Message 5 of 10
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We are currently looking into this matter.




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Posted by
Problem Solver

Message 6 of 10
1,755 Views

We got confirmation that a test was sent to your TV, could you confirm this.




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Posted by
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  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
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 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 7 of 10
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Posted by
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 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 8 of 10
1,739 Views

why is it taking so long to get this problem resolved? why has a technican not  placed a call to me to explain what is happening here???? I want this problem to be given the proper attention  it is supposed to have!!! I want a call vack ASAP!

Posted by
Cable Expert

Message 9 of 10
1,737 Views

The Comcast Cares Team has been notified of your latest post.




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Posted by
Problem Solver

Message 10 of 10
1,721 Views

Someone should be reaching out to you soon.




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