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phone not working

New Poster

phone not working

I'm not getting calls in and have NO DIALTONE when I first pick up phone.  Tried calling Comcast, but could not get through....other calls can be made OUT but not able to RECEIVE calls IN.

Gold Problem Solver

Re: phone not working

Please see http://customer.comcast.com/help-and-support/phone/troubleshooting-no-dial-tone/ and https://customer.comcast.com/help-and-support/internet/power-cycling-your-modem. Also, try plugging a corded phone directly into the modem or gateway. If that works, the problem is in your home phones or wiring. If it doesn't, something's wrong with your Comcast service.

If you can't get it working contact them at the phone number on your bill or 1-800-Comcast, or chat with them at https://www.comcastsupport.com/chatentry/. If they can't fix the problem remotely insist that they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (http://www.comcast.com/spp/, about $5/mo). If the trouble is due to a faulty Comcast phone modem or anything outside your home, you shouldn't be charged.

New Poster

Re: phone not working

I an having the same problem the phone is plugged in the modem no calls or out says no line
Service Expert

Re: phone not working


Charrrison191 wrote:
I an having the same problem the phone is plugged in the modem no calls or out says no line

See message #2 above... Bruce has provided excellant steps to take if you are having phone issues...  if you don't want to do this yourself, then you will need to call in to Comcast and speak with a CSR who will then guide you in the same fashion... there is no magic button for this.

 

Good luck!

 

-=Ray=-




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Re: phone not working


replyto366 wrote:

I'm not getting calls in and have NO DIALTONE when I first pick up phone.  Tried calling Comcast, but could not get through....other calls can be made OUT but not able to RECEIVE calls IN.


Just wanted to check and see how everything was going. Has your issue continued? -FC




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