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phone not working

New Poster

phone not working

why isnt my phone working ,its got a busy signal only ,just happened

New Poster

Re: phone not working

Phone not working, I'm only getting a busy signal. Just happened and service is not disconnected.

 

 

New Poster

Re: phone not working

I am getting the same thing and have been all day today. I cannot even get a call out to comcast and their on-line rep has no idea what the problem is. I have even tried restting my modem and cable boxes and nothing is helping. however, my internet and cable service is working fine.

New Poster

Re: phone not working

Hi! just saw your post. Sounds like we have the same type of problem. Are you in GA? I can't get through to Comcast on the phone due to heavy call volume.

 

New Poster

Re: phone not working

Okay, so I'm not alone! My internet is working but it seems slow.

New Poster

Re: phone not working

same here my phone gives me a busy sound when I dial any number. I need it to work i have a important phone call to take in a hour.

New Poster

Re: phone not working

I just used my neighbors phone to call comcast and my neighbor also works for comcast. there is a known issue and they are working on it to resolve it. Comcast is supposedly upgrading all of their phone lines.

New Poster

Re: phone not working

Nashville here

New Poster

Re: phone not working

yes, I live in Dunwoody, Ga

New Poster

Re: phone not working

Ok I'm in GA & this just happened to me also, phone has been working fine up until now.  And what makes it worse it I was working from home, so now I can't take any more calls & going to miss hours I can't make up.

New Poster

Re: phone not working

Yes, according to my neighbor who works for Comcast, Comcast is upgrading telephone lines and knows about the issue and is working to resolve it. I feel ya, I am in college on-line and I to am put behind when the cable, phone and internet go down. 

New Poster

Re: phone not working

Thanks for giving us that bit of information but if there is a known issue then why didn't they post a message announcing the outage. It would be good customer service.

New Poster

Re: phone not working

They told me it was a national outage... Wonder what else they will say

New Poster

Re: phone not working

I'm in Ga too.  No phone.  Smiley Sad

New Poster

Re: phone not working

I agree they could have gotten the word out though tv like they do those monthly alerts.

Problem Solver

Re: phone not working

This issue should be resolved, please let us know if your still having problems.



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Regular Visitor

Re: phone not working

Still happening here. It happens about every other day here. This is the worse phone service ever. Comcast should pay us to use it.

Problem Solver

Re: phone not working




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I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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Was your question answered? Mark it as an accepted solution!solution Icon
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I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
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Thanks
-Keisha-
New Poster

Re: phone not working

my phone hasn't been working since yesterday.  i thought it might be me but now i see it's a larger issue.  however, i'm not in georgia...i'm in jersey...HELP

 

Problem Solver

Re: phone not working




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I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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Was your question answered? Mark it as an accepted solution!solution Icon
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I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
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Retired Comcast Employee.
Please post so people with similar questions may benefit.
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Thanks
-Keisha-
New Poster

Re: phone not working

I am having the same issue.  I get a busy signal for a majority of the evening; and last night there wasn't a dial tone/busy signal. Only a dead line.  The internet connection stops working at the same time as the phone.  Is this an issue that can be easily fixed? 

New Poster

Re: phone not working

phone still not working... what's up??   i was inf ormed it would be fixed by now!!!!  36+++ hrs.

Contributor

Re: phone not working

I'm in GA and mine hasn't worked in over a week.  However, it will work if plugged directly in the ETMA.  Funny part - rep knew nothing about it. 

Problem Solver

Re: phone not working

All,

If you are still having this issue please send me a PM(Private message with your Comcast account number)

 




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I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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Was your question answered? Mark it as an accepted solution!solution Icon
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I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
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Thanks
-Keisha-
Regular Visitor

Re: phone not working

In PA Brother just called from cell said his comcast phone has not worked all week either. He called comcast also, got no help...

Regular Visitor

Re: phone not working

I just got on here to look to see if I could find help for him! Is there aplace to go to find some support he is a senior with many medical problems.

 

Help please

Mary Ann