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phone no service

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phone no service

We  lost  electric power last night  and  phone was dead,   is'nt the phone supposed to worki with the backup battery?

 

Wehad no access to phone kind of worrissome when you live alone.    guess i should havej  kept  landline

thank for any informat

Allen

Connection Expert
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Re: phone no service

 

ATTENTION 

 

 

 

Service Expert

Re: phone no service


allen6 wrote:

We  lost  electric power last night  and  phone was dead,   is'nt the phone supposed to worki with the backup battery?

 

Wehad no access to phone kind of worrissome when you live alone.    guess i should havej  kept  landline

thank for any informat

Allen


Does your gateway actually have a battery in it?

Is the battery dead?  ( log into Admin and view battery condition ).

 

Comcast no longer supplies batteries with gateways.... you can purchase one through them or better yet, go to AMAZON and save some $$$ that way.

Good Luck!
-=Ray=-




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New Poster

Re: phone no service

I'm experiencing the same problem. I'm new to comcast phone & internet. We've only had for 2 weeks and not even got my first bill yet.  It's been out since Wednesday. My husband called Thursday to report it. Thankfully we had a tech already scheduled to come back out this Saturday b/c they forgot to hook our home security alarm up to it when they first installed. The lady w/ comcast said the tech should be able to find out what the problem is and fix it. In the meanwhile, I"ll be 4 days without phone and internet. I hope this isn't a trend because that is why I left my last provider. 

Service Expert

Re: phone no service


alkim205 wrote:

I'm experiencing the same problem. I'm new to comcast phone & internet. We've only had for 2 weeks and not even got my first bill yet.  It's been out since Wednesday. My husband called Thursday to report it. Thankfully we had a tech already scheduled to come back out this Saturday b/c they forgot to hook our home security alarm up to it when they first installed. The lady w/ comcast said the tech should be able to find out what the problem is and fix it. In the meanwhile, I"ll be 4 days without phone and internet. I hope this isn't a trend because that is why I left my last provider. 


You should be very thankful you also do not have the X1 package as there has been nationwide outages since Halloween....

Count your blessings.... it could be worse!!!!

Good Luck!
-=Ray=-




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Contributor

Re: phone no service

Thanks for the reply,  yes the gateway has a battery,  cost $50 and you get the please of installing yourself. The signal light for the battery was and is on,  but as soon as the power went so did the phone

 

Allen