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phone is out of service

New Poster

phone is out of service

no tone

can't get calls, can't make calls

 did modem reset serveral times. no help.

On the front panel, the Tel 2 LED keeps on flashing

New Poster

Re: phone is out of service

Phone does not work and problems with cable and high-speed net.,thank you..

Official Employee

Re: phone is out of service

What is tel 1 doing?




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New Poster

Re: message light keeps flashing

message light keeps flashing but I have no messages.  Please help.

New Poster

Re: phone is out of service

No dial tone.

TV and Internet are ok.

Frequent Visitor

Re: message light keeps flashing

Have had same problem for over 2 weeks.  Comcast Service said it's not their problem - must need new telephone!!  Truly frustrating.

New Poster

Re: phone is out of service

Phone came back on of it's own accord.  Probably exhausted from use.

Official Employee

Re: message light keeps flashing

To all above if the tel 1 light is flashing try power cycling it, and remove the phone cord from the back, after resetting if it goes solid plug your phone line back into line 1.if it starts to flash youve got home wiring issues. If after powercycling it continues to flash and never goes solid with the phone line removed modem needs reprovisioned.

Other scenario if your tel 1 is solid and no dialtone plug a phone directly into line 1 bypassing your home wiring




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New Poster

Re: message light keeps flashing

Tel 1 is solid, TV & Internet work, have phone dial tone and call dial out - BUT phones don't ring.  We have tested with a phone that we know works on other systems.  Please advise.

Official Employee

Re: message light keeps flashing

Dotwat, If you call yourself and it goes straight to voicemail it needs to be reprovisioned by customer service




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New Poster

Re: message light keeps flashing

We fixed it.  Only the outlet on the modem box works for phone and only in one slot.