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phone going directly to voice mail

New Poster

phone going directly to voice mail

My phone doesn't ring when called but goes directly to voice mail.    I had my problems with the modem connecting to my voice/phone yesterday.   I get a dial tone and can call out but all calls in are going straight to voice mail with no rings heard on the other end and none from the phone in house.

Silver Problem Solver

Re: phone going directly to voice mail

Hello,

Try checking in xfinity connect webmail what your preference>voice setting is set too.

New Poster

Re: phone going directly to voice mail

Nothing out of the ordinary.   Set to go to voice mail after 4 rings.   Call forwarding and screening disabled.

 

Official Employee

Re: phone going directly to voice mail

Call in to have your modem reprovisioned




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