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phone goes right to voice mail without ringing

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phone goes right to voice mail without ringing

I have noticed recently that my phone goes right to voice mail when i call my home number from my cell phone. I noticed also when i am home and get a call it won't let me answer it
Any ideas? Thanks in advance
Service Expert

Re: phone goes right to voice mail without ringing


ToyotaEd wrote:
I have noticed recently that my phone goes right to voice mail when i call my home number from my cell phone. I noticed also when i am home and get a call it won't let me answer it
Any ideas? Thanks in advance

Try rebooting the EMTA device....   pull power, let sit 10 seconds, plug back in.... allow the device to reacquire signal and reinitialize...this can take up to 5 minutes....  once all of the lights are lit solid, try an inbound call again to see if this fixed it....    If it did not, you may need to call Comcast and register a trouble ticket for your affected services.




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