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phone calls out will not receive

New Poster

phone calls out will not receive

Phone dials out but inbound callers receive 'out of service messages'.

I've called tech support multiple times. No help there. Terrifically frustrated with this.

My set up:

Cordless phone plugged directly into modem.

What I have tried:

Unplugging lan cable
unplugging phone
power cycling modem(via unplugging the power)
pressed the small pinhole reset button

 

I couldn't be more frustrated. I've been trying to make the phone ring for 3 days and have had countless calls to Comcast. Just found out that no one opened a ticket until just now. I'm hoping for some help here.



Thanks,
Dan

New Poster

Re: phone calls out will not receive

My research here shows incomplete porting of the phone service. How do we move forward? Any moderators on? 

Regular Visitor

Re: phone calls out will not receive

What is the solution to no dial tone and inability to make and receive phone calls?

Frequent Visitor

Re: phone calls out will not receive

there no tial tone

 

it just mm mms

 

the phone is lite up

 

can not make any calls

Regular Contributor

Re: phone calls out will not receive

You might want to go to a Comcast service center and try swapping out your modem.  If you do this, you should ask them to make sure that your modem is compatible with your account.  Also, some wireless gateways require a battery to receive calls.  If you do not want to pay $35.00 for a battery, some sevice centers still give out free backup batteries and I think Ebay sometimes sells them.  If these steps do not work, it might be a good idea to have a technician come to your house and see if he can fix the problem.

Official Employee

Re: phone calls out will not receive

It's not provisioned properly




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Official Employee

Re: phone calls out will not receive

Don't swap the modem out until you try to get it provisioned first




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Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon