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only a busy signal

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only a busy signal

I have a message waiting but when I try to get it, my phone goes right to a busy signal, any help would be appreciated, thanks!

Service Expert

Re: only a busy signal


nana0525 wrote:

I have a message waiting but when I try to get it, my phone goes right to a busy signal, any help would be appreciated, thanks!


 

Try rebooting the modem/gateway first.  Pull power from outlet ( and battery from unit if so equipped ), let sit 10 seconds....then plug back in ( also install battery if removed prior ).

 

Allow 3-5 minutes for modem to reinitialize.  Once all lights are solid, try retrieving your VM again by pressing *99.

 

If this does not correct your issue, call into Comcast to create the trouble ticket for your non-working services.

 

-=Ray=-



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