Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,785,832

members

62

online now

1,936,514

discussions

Top

no phone service with modem..

New Poster

no phone service with modem..

Cannot get phone line to work.   Internet is working, but the phone line is dead.  Is the modem at fault.  Also,,,  the modem sometimes resets itself,  often several times in an hour..then it will go for hours with resetting itself.

New Poster

Re: no phone service with modem..

Used the   live chat feature with a tech.......   she asked a few questions,, then did a force re-set from their end....that resolved the issue

New Poster

Re: no phone service with modem..

I did the live chat with representative who could have been from outerspace for all the help I got.  He did nothing from his end.  I tried a variety of things from my end, including the the force re-set, and the phones still don't work.  In running back and forth between rooms I didn't make it back in time after the last sprint and he left the chat room and that was the end of it.  Still no phone service.  Haven't yet got the energy to start over.