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no busy signal???

Posted by
Contributor

Message 1 of 4
190 Views

Just got Xfinity voice. When someone calls my number while I'm on the phone, they don't get a busy signal. It just rings and rings for them, and finally times out, saying that they ought to call back. Huh?

 

I've seen it reported that this can be caused if call waiting is turned on, and I need to turn it off. Is that really true? If so, how do you turn off call waiting??? BTW, I have voicemail disabled, because I want my own answering machine to pick up.

3 REPLIES
Posted by
Frequent Visitor

Message 2 of 4
172 Views

If you have call waiting turned on, the caller will NOT get a busy signal. It will keep ringing for them, and give you a little "beep" while your on your call. It will continue ringing until the caller hangs up, or you switch over to that call.

Posted by
Contributor

Message 3 of 4
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Thank you. So, how do I turn off call waiting in Xfinity/Comcast voice?

Posted by
Service Expert

Message 4 of 4
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clarkr wrote:

Thank you. So, how do I turn off call waiting in Xfinity/Comcast voice?


You would need to call into Comcast at 1-800-266-2278 or 1-800-934-6489 and speak with a CSR about having this feature turned off.... it can take a few calls but it can be done.




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