Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,667,427

members

62

online now

1,838,760

discussions

Back to Top

no Advanced Call Forwarding in voice preferences

SOLVED
Posted by
Visitor
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 1 of 5
219 Views

I recently moved my Xfinity service and had to get a new account and phone number. On my old account I used Advanced Call Forwarding to set up Nomorobo call screening. But in my new account, there is no Advanced Call Forwarding listed in my voice preferences, making it impossible to set up Nomorobo on my new number. How do I get Advanced Call Forwarding?

4 REPLIES
Posted by
Valued Contributor

Message 2 of 5
180 Views
If you have the new e-mail / voicemail system, you get to Advanced Call forwarding by going to xfinity.com, signing in with your primary username, clicking on the phone icon at the top right to get to voicemail, and then clicking on the settings cog at the top right. From there click on settings in the drop down menu, then choose the voice icon. You should see a forwarding option appear after the page fully loads.
Posted by
Visitor
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 3 of 5
146 Views

What you are describing is exactly what I don't see. Here is a screenshot where I have expanded the call forwarding section:

Posted by
Visitor
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 4 of 5
139 Views
Solution

I figured it out. I had to install the Xfinity Connect app on my cell phone and activate Voice2go. Then when I went back onto the computer and logged into Voice Prefernces again, the "Call Forwarding and Rings" section morphed into "Advanced Call Forwarding" after a few tense seconds. The odd thing is I never had to do that on the previous number. I never had that app when I set up Advanced Call Forwarding and Nomorobo on the old number.

Posted by
Visitor
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 5 of 5
132 Views

Just for completeness here is the "After" picture, after activating Voice2go. I deleted the app from my cell phone, unchecked the Xfinity Connect Mobile App box (below), and added the Nomorobo number and my actual cell phone number (OTHER):