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new voice service

New Poster

new voice service

i had just started with xfinity voice and it doesnt have a dial tone or ring. all it does is go to voice mail. Do i have to do more then hook it up?

Cable Expert

Re: new voice service

The eMTA telephony modem must be connected to a cable TV jack with a coax jumper, either directly or by splitting a existing TV outlet with a 2-way splitter.   The eMTA must be provisioned to your account by contacting Comcast support.  The DS and US LED's on the eMTA must be solid, that shows you have connectivity to the cable TV system.

 

Once that is done, then the telephone would be plugged into the L1/L2 jack on the eMTA to place calls.

 

If you self install fails, contact Comcast support for help.




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New Poster

Re: new voice service

Is there a e-mail I can get to contact them or do I have to call?
Cable Expert

Re: new voice service

You can call or do a online chat here, no email support.

 

 




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