Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,788,757

members

81

online now

1,938,841

discussions

Top

new digital voice help

New Poster

new digital voice help

I had digital voice installed on 11/25. The technician didn't leave any information on how to use the features. I called Comcast and was told it would take 6 to 8 weeks to get the Welcome Packet to me. Help!
Most Valued Poster

Re: new digital voice help



frustrated02 wrote:
I had digital voice installed on 11/25. The technician didn't leave any information on how to use the features. I called Comcast and was told it would take 6 to 8 weeks to get the Welcome Packet to me. Help!


Well, call em back and tell then that is un-acceptable. You want and need it now.
Image Hosted by ImageShack.us
Email Expert

Re: new digital voice help

I've moved this thread here from the Comcast Digital Voice Center forum (DVC is the web site you can use to access your voicemail remotely).

Take a look at the sticky posts at the top of this forum, do they help?



Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Regular Contributor

Re: new digital voice help

Hi frustrated02,

I'm sorry our installation technician forgot to leave you a welcome kit, and I have emailed you a copy so you can have it immediately. I'd also suggest that you look through our FAQs for more information about how to use your service.

Thanks for the question!

Geoff.