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messages going through my modem speaker instead of recording in voicemail

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messages going through my modem speaker instead of recording in voicemail

When someone calls and leaves a message, their message goes through my modem speaker instead of recording in voicemail. I went through all the voicemail options and can't find a solution. My voicemail has worked fine for years, and is now starting to do this.

Service Expert

Re: messages going through my modem speaker instead of recording in voicemail


jkoritko wrote:

When someone calls and leaves a message, their message goes through my modem speaker instead of recording in voicemail. I went through all the voicemail options and can't find a solution. My voicemail has worked fine for years, and is now starting to do this.


Your modem has a speaker?  What is the make and model number?




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Regular Visitor

Re: messages going through my modem speaker instead of recording in voicemail

ARRIS MN: TM502G

 

Comcast did contact me about this, but called my home phone instead of my cell. I guess I should just try them again. I'm hoping they look at this forum, but I will take any help at this point.

Service Expert

Re: messages going through my modem speaker instead of recording in voicemail


jkoritko wrote:

ARRIS MN: TM502G

 

Comcast did contact me about this, but called my home phone instead of my cell. I guess I should just try them again. I'm hoping they look at this forum, but I will take any help at this point.


If you notice, there are very few RED-LETTER Comcast Forum members ever responding in any of the forums...  I still believe they "pick" which posts to respond to and mostly to state they have sent a PM to the user....  

 

I did find the user manual from ARRIS for your model here:  http://www.arrisi.com/support/documentation/user_guides/_docs/TM502_User_Guide.pdf 

 

Hope this helps!

 




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Gold Problem Solver

Re: messages going through my modem speaker instead of recording in voicemail


geek46 wrote: ... I did find the user manual from ARRIS for your model here: http://www.arrisi.com/support/documentation/user_guides/_docs/TM502_User_Guide.pdf ...

Your link had some garbage characters tacked on to the end of it (removed from the quote above). The forum editor seems to do that when you type more than one space after a URL.

 

I could find no mention of a speaker in the User Guide . . .

Service Expert

Re: messages going through my modem speaker instead of recording in voicemail


BruceW wrote:

Your link had some garbage characters tacked on to the end of it (removed from the quote above). The forum editor seems to do that when you type more than one space after a URL.

 

I could find no mention of a speaker in the User Guide . . .


 

Thank you Bruce...  I'll have to watch for that in the future  ( editor )...

I could not find any mention of a speaker within the document either, so I'm thinking USB connection to desktop computer <????>

 




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Regular Visitor

Re: messages going through my modem speaker instead of recording in voicemail

 Issue solved. I have all my modems and equipment behind a computer that is hard to get at. One piece of equipment is the main base to my cordless phone. And of course it has an answering machine in it that I have never used before, and had it for over eight years. It didn't even cross my mind. Thanks for chiming in with the user guide which helped me realize that there was no way it was coming from the modem. Hope I didn't waste too much of both of your time. Thanks again.

Service Expert

Re: messages going through my modem speaker instead of recording in voicemail


jkoritko wrote:

 Issue solved. I have all my modems and equipment behind a computer that is hard to get at. One piece of equipment is the main base to my cordless phone. And of course it has an answering machine in it that I have never used before, and had it for over eight years. It didn't even cross my mind. Thanks for chiming in with the user guide which helped me realize that there was no way it was coming from the modem. Hope I didn't waste too much of both of your time. Thanks again.


Not a problem....glad you got it figured out!




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