Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,784,570

members

10

online now

1,935,378

discussions

Top

lost caller ID on TV

ANSWERED
New Poster

lost caller ID on TV

we have lost caller ID on the TV help!!!

Accepted Solution

Re: lost caller ID on TV

I apologize for the issue you had with this. I noticed a few errors from our end that we would need to correct in order for this to work properly for you. Can you send me a private message? I might need the modems mac address, to ensure that everything is provisioned well from our side. Right now I am being unable to check this. -FC 

View answer in context
Service Expert

Re: lost caller ID on TV


deinkster wrote:

we have lost caller ID on the TV help!!!


 

Make sure you have the setting turned ON within your cable box first.

If it is set to ON, you may need to call into Comcast (1-800-266-2278) and speak with a CSR to ensure the CallerID RATE CODE is showing on your account.



The Support Forums are "public" forums and you should not post identifiable information (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers,the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing.  Please ensure your post is in the correct Forum to begin with.  Please do not send me Private Messages for personal help but instead use the Forums to allow everyone to read and offer comments to assist you.  Comcast employees are identified with RED lettered User Names.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Administrator
Administrator

Re: lost caller ID on TV

I apologize for the issue you had with this. I noticed a few errors from our end that we would need to correct in order for this to work properly for you. Can you send me a private message? I might need the modems mac address, to ensure that everything is provisioned well from our side. Right now I am being unable to check this. -FC 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: lost caller ID on TV

Fixed the problem with help from some very patient people on your end THANKS

Regular Visitor

Re: lost caller ID on TV

I have a caller I.D. problem how can It be fixed?

Service Expert

Re: lost caller ID on TV


arturoherrera wrote:

I have a caller I.D. problem how can It be fixed?


 

Call into Comcast using 1-800-COMCAST or 1-800-XFINITY and speak with a CSR to begin the troubleshooting process.



The Support Forums are "public" forums and you should not post identifiable information (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers,the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing.  Please ensure your post is in the correct Forum to begin with.  Please do not send me Private Messages for personal help but instead use the Forums to allow everyone to read and offer comments to assist you.  Comcast employees are identified with RED lettered User Names.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Regular Visitor

Re: lost caller ID on TV

I still don't have it working.

 

 

Service Expert

Re: lost caller ID on TV


arturoherrera wrote:

I still don't have it working. 


 

When you called into Comcast and spoke with a CSR, did the CSR indicate it was being escalated to Tier 2 or Tier 3 support?



The Support Forums are "public" forums and you should not post identifiable information (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers,the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing.  Please ensure your post is in the correct Forum to begin with.  Please do not send me Private Messages for personal help but instead use the Forums to allow everyone to read and offer comments to assist you.  Comcast employees are identified with RED lettered User Names.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Service Expert
Moved:

Re: lost caller ID on TV