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incoming phone call connection issues

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incoming phone call connection issues

A few weeks ago, my tv service went down.  The technician discovered a faulty cable amplifier and removed it.  A few days later, a new service line was installed.  I seem to have no problem with tv or internet, but I am experiencing some phone connection issues.  Usually, it occurs when someone tries to call me.  My phone rings, I see the number on caller id, but when I answer the line clicks and goes dead.  When the party calls back, they tell me that the phone rang, but then went to a fast busy signal in their earpiece.  This is now happening at least 8-10 times per day.  Occasionally when I make a call out, the other party answers but I cannot hear them and they cannot hear me.  This is intermittent, but annoying none the less.  Is it possible that I need an amplifier reinstalled on the line, or is there some other issue causing this?

Cable Expert

Re: incoming phone call connection issues

It is doubtful that it is RF signal related.  I would look more into the inside phone wiring in the home with a short, wiring fault or corroded phone jack, bad cords or failing telephones.

 

To confirm where the issue is, first reset the eMTA telephony modem.  There is a small indented button  on the panel where the cables attach.  Give it a push for a few seconds, you will need a toothpick or some poker.

 

Then, take a known good wired telephone and connect it directly to the L1/L2 jack on the eMTA telephony modem and give it a good test for a few days.  If it is working normally, then it is a inside phone wiring issue which will need a going over.  You can try and troubleshoot it yourself, hire a local low voltage contractor, or get a Comcast tech to fix it.

 

If your issue still happens with the phone connected directly to the eMTA, then contact Comcast support, and they will need to send out a tech.




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