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incoming call not registered on caller ID

Posted by
Visitor
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Message 1 of 4
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Is there a way to track the number of the most recent incoming call?

3 REPLIES
Posted by
Problem Solver

Message 2 of 4
1,799 Views

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You may go online to www.xfinity.comcast.net and log in with your comcast email address and password and click on the voice tab and you can get access to your call logs for missed, answered and placed calls.

Please let me know if you need more assistance.




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I am a Retired Official Comcast Employee, and I no longer actively support the forum.
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I am an Retired Official Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
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Retired Comcast Employee.
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Thanks
-Keisha-
Posted by
Visitor
Message 3 of 4
1,782 Views

some calls do not show name on caller ID.before I had quest no problem with now i'm with comcast and caller ID does not show callers name,but only on one phone.I have got a new phone but the old phone was not the problem.still no name on caller ID.

Posted by
Problem Solver

Message 4 of 4
1,758 Views

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Sorry about the inconvenience you are having. I noticed you said that this only happens on one phone and not both and you have replaced the phone with the issues and you are still having problems. To narrow down the issue can you answer the following questions.

Is this a cordless phone you are having issues with? Do you know the brand and model for your phone.

Is it all calls or just some calls that the caller id does not show up on?

Are these cell phone calls?

Are the calls only showing up on one phone and not the other?




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon


Thanks
-Keisha-