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faxing problems

New Poster

faxing problems

I recently had my modem upgraded now I cant send faxes from my hp 6180. All-in -one has its own number, hard wired to modem

Silver Problem Solver

Re: faxing problems

Does it get a dialtone?

Gold Problem Solver

Re: faxing problems

pkwazi wrote: ... I cant send faxes from my hp 6180. ...

Like Barbie asked, are you getting a dialtone from the modem or gateway device? If not, please see http://customer.xfinity.com/help-and-support/phone/troubleshooting-no-dial-tone/ and http://customer.xfinity.com/help-and-support/internet/power-cycling-your-modem.

If you can't get it working contact them at the phone number on your bill or 1-800-Comcast, or chat with them at https://www.comcastsupport.com/chatentry/. If they can't fix the problem remotely insist that they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, wiring, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (http://www.xfinity.com/spp/, about $5/mo). If the trouble is due to a faulty Comcast phone modem or anything outside your home, you shouldn't be charged.

Comcast does not usually respond to problems with phone service here in the forums.