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fax machine

New Poster

fax machine

Why cant I receive faxes with xfinity voice?

Gold Problem Solver

Re: fax machine

What happens when you try?

Service Expert

Re: fax machine


RoseannBisirri wrote:

Why cant I receive faxes with xfinity voice?


Can you explain how your FAX machine is set-up?   Are you using a 2-wire or a 4-wire phone cord from the modem/gateway to the FAX machine?   TEL1 or TEL2 jack?

 

Lots of things could be factors....

 

-=Ray=-




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New Poster

Re: fax machine

Hi Ray,

Its a regular phone jack and its in tel 1 on modem.

New Poster

Re: fax machine

The people do not receive the faxes.