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error scc-0235 and porting number

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Frequent Visitor

error scc-0235 and porting number

I have an error code scc-0235 from smart zone and my phone number was supposed to be ported from AT&T. I still have the temporary phone number, service was installed 9/24.

Accepted Solution

Re: error scc-0235 and porting number

Hi pmw36,

  We added the tn to your account manually.  It should be working now.  Please let us know.

 

thanks,

aorapal

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Cable Expert

Re: error scc-0235 and porting number

I'd wait a little longer it took 11 days to port over my number from AT&T, sometimes number porting just doesn't happen in a timely manner.




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Frequent Visitor

Re: error scc-0235 and porting number

update on this issue and still having problems

 

service is working fine but the number is still with AT&T. AT&T is still billing me for service, claims no port request was received from Comcast. Comcast claims number was ported on Sept. 27 and I am using the number through them. I  need Comcast to notify AT&T about the porting so I can get the bill and disconnect issue with them corrected.  I called customer service but couldn't get the department for this on the phone.

 

I also still have the error scc-0235  in smartzone.

Cable Expert

Re: error scc-0235 and porting number

The Comcast Corp escalation team has been notified and will followup with each of your concerns.

 

Please watch this post and your email for updates and if they need more information on Wednesday.




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Retired Administrator

Re: error scc-0235 and porting number

I've gotten this escalated - Our Atlanta office will be reaching out to you to get this squared away.

Just 'Dete'
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Frequent Visitor

Re: error scc-0235 and porting number

error scc-0235 still going on and now can not receive incoming calls since this morning. AT&T is looking into porting issue. I can call out fine but phone won't ring inside my home. I've tried with corded phone and still same issue. I've had nothing but problems since making the switch to Comcast! If this issue doesn 't get corrected I'm cancelling phone service.

Retired Administrator

Re: error scc-0235 and porting number

Hi PW125 - we are working on this and I apologize if Ms. Powell has not updated you. AT&T is challenging our access to port your telephone number. Ms. Powell will call you to fill you in on the details now.

Just 'Dete'
Retired Help Forums Admin



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Frequent Visitor

Re: error scc-0235 and porting number

All of the other issues are solved but still can't access voice details in smartzone error scc-0235.

Official Employee

Re: error scc-0235 and porting number

Hi pmw36,

  We added the tn to your account manually.  It should be working now.  Please let us know.

 

thanks,

aorapal





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Frequent Visitor

Re: error scc-0235 and porting number

Thanks everything is working now.

Retired Administrator

Re: error scc-0235 and porting number

Thanks for confirming PW

 

Thanks for helping with this Anthony!

Just 'Dete'
Retired Help Forums Admin



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