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dropped calls

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dropped calls

I have an occasional problem with my Comcast phone service, during a conversation, the call is suddenly dropped with no warning.  This happens 2 or 3 times in a week.  I can call right back and continue the conversation, but this is problematic.  Any ideas or help??

Service Expert

Re: dropped calls


gdebrow110 wrote:

I have an occasional problem with my Comcast phone service, during a conversation, the call is suddenly dropped with no warning.  This happens 2 or 3 times in a week.  I can call right back and continue the conversation, but this is problematic.  Any ideas or help??


Aa a first step, try rebooting the device following the instructions in this link: http://customer.xfinity.com/help-and-support/internet/power-cycling-your-modem/

 

If the issue continues, you may have Signal Issues inside or outside of your residence and may need to call Comcast for a Tech to visit and make the repairs necessary for your service to operate without interruption.



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