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I do not have voicemail service on my xfinity line. However, the message wait indicator / stutter dial tone has been active ever since the line was installed last week. I tried to reset the message wait indicator online by clicking the button under "voice preferences." This returns an error, presumably because it knows i don't have voicemail service. can the message wait indicator be reset manually?
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tdo, any fix yet? We had install on 7/1 and are experiecing the exact same thing. I had service out and they couldn't fix it. They figured it must be an issue with my previous phone provider. I don't think it is as I had voice mail shut off AND I called them(UVERSE, nice people but spotty internet), also, it started after their install. Anyway, I'll keep my eye on this thread to see if a fix is posted. Good Luck
Hi tdo and AMP60004, I have refreshed your Message Waiting Indicator, please let me know if it is still on.
No problem at all, here to help. If you have any questions or concerns in the future please let me know and I will assist.
Phill, thank you the flashing light has stopped but I still have the stutter dial tone that indicates a msg and when I do *99 it states I have no msgs. I used my cell to leave a bunch of msgs and tried deleting those out but I still have the stutter dial tone. I have a panasonic cordless and I reviewed my manual to make sure the phones msg system and vm were turned off.
thanks again, any ideas welcome
Thank you for the reply AMP60004, I have sent another type of refresh, can you please check if you still have a stutter tone.
Phill, THANK YOU. The line is fixed. No more stutter tone, no more light flashing. I had resigned myself to the idea that it would be a minor inconvenience I'd have to live with. Comcast sent a svc tech here and he couldn't figure it out so maybe you can share your know-how with the svc guys.
Thanks again, you really helped us out and it is very appreciated.
Glad to hear it AMMP60004, I will make sure this troubleshooting steps gets passed on. Please let me know if you have any questions or concerns in the future and I will assist.
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