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I have had internet voice from comcast for at least a year.  we upgraded to xfinity - what a mess that was, however, a tech was able to reconnect our phone (something about the phone was not correctly input into the system during the switch over - so that ship has been righted).  Now the call blocking feature is disabled and I can't seem to get it to work...I need to block some of the crazy people that keep calling at the odd hours of the day (5 times a day).  Anyone know what to do or do I need to go through tech support again?

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Re: disabled feature


texstec wrote:

I have had internet voice from comcast for at least a year.  we upgraded to xfinity - what a mess that was, however, a tech was able to reconnect our phone (something about the phone was not correctly input into the system during the switch over - so that ship has been righted).  Now the call blocking feature is disabled and I can't seem to get it to work...I need to block some of the crazy people that keep calling at the odd hours of the day (5 times a day).  Anyone know what to do or do I need to go through tech support again?


 

Call back into Comcast and have them ensure all of the caller rate codes for your sefvices are corectly being shown on your account.  Ensure you tell the CSR about your Call Screening is currently disabled.



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